We are a fast-paced, privately owned clinic looking for our next Customer Service Rockstar. Staff culture is a huge priority for us. We are looking for someone to join our hard-working, hard laughing, team while providing high-quality care for our patients.

The CSR is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. They answer telephones, and emails, greet clients, prepare patient files, receive, and relay client correspondence, and update client financial records. Exceptional CSR has the ability to diffuse negative client situations and foster client bonding.

  • Work requires lifting and carrying records and equipment weighing up to 25 lbs
  • Requires sitting and standing for extended periods of time.

  • May be exposed to unpleasant odors, noises, and animal feces
  • May be exposed to bites, scratches, and contagious diseases

  • Can answer clients’ inquiries about basic animal care questions and routine procedures. Also can communicate with clients about basic medical conditions
  • Has deeper knowledge of and can educate clients on over-the-counter products such as shampoos and supplements; has full knowledge of heartworm and external parasite preventives to promote client education and sales
  • Can guide clients to make appropriate decisions regarding optimum pet care including triage of patients over the phone
  • Understands veterinarians’ preferences with regard to scheduling and recommendations
  • Can educate clients on vaccine recommendations

  • Can admit patients and handle medical records entries accurately
  • Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia consent forms
  • Can handle client/patient transfers with ease
  • Can prepare client invoices for services performed
  • Can accurately handle payment collection including returns and complex transactions
  • Can accurately and empathetically communicate estimates/treatment plans to clients
  • Is responsible for efficient workflow for technician and veterinary appointments

  • Can bond with clients during interactions
  • Can keep the front desk a positive area even in the event there is a client wait time

  • Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen

  • Receives and relays telephone, fax, and email messages accurately and promptly
  • Answer telephones and handle calls quickly, efficiently, and in a professional and friendly manner using a multi-line system
  • Can enter and update client and patient information into practice computer software
  • Has good computer skills and shows accuracy in inputting details

  • Dependable and arrives at the shift in a timely manner, and is committed to upholding the core values and mission of the hospital
  • Can maintain positive, cooperative relationships with other employees
  • Can display tact and respect with team members even when busy or hectic
  • Feel and express a genuine liking for animals and their owners and for working in the animal care field

  • Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks
  • Can deal intelligibly, pleasantly, and efficiently with clients, often doing several things at one time
  • Can greet clients with poise and natural effort
  • Can outline costs and fees in a positive light while supporting hospital payment policies
  • Can turn future clients (phone shoppers) into clients through relationship-building and bonding
  • Can easily remember clients' and patients’ names and uses them
  • Can handle client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements

  • Can maintain a professional/welcoming appearance in the front office through cleaning and organization
  • Can offer proper upkeep for and troubleshoot office equipment including PCs, telephones, copiers, and fax machines

  • Can work almost constantly in the presence of other staff members and clients
  • Understands and carries out oral and written directions

  • Performs other duties as assigned

  • High school diploma or equivalent
  • Customer Service background required

  • Experience with basic office functions in a busy office environment
  • Minimum 12 months prior experience in a veterinary hospital or similar setting is required
  • Minimum 18 years old

  • COVID-19 vaccine required for employment
  • Be flexible in attitude and work habits
  • Knows how to pronounce, spell and the meaning of commonly used veterinary terminology
  • Perform basic computer skills and typing, is familiar with veterinary practice management software and vocabulary

$16.00/hour - $19.00/hour

  • Full-time position
  • We offer four 10-hour shifts
  • One weekend shift is required
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